How do I care for my items?
I strongly recommend hand washing. If not, machine wash in cold water on gentle cycle using phosphate free detergent to preserve the colors. Hang or line dry is best, if not, tumble dry on low. Knit fabric may shrink a tad in heat. No bleach.
When will I receive my item/s?
We ship from Utah, USA. Each item in our shop is hand made to order and this takes time - usually around 1 week. Items will be shipped within 1 week after payment has been confirmed. We use First Class USPS mail to all domestic locations and USPS First Class International to all overseas locations - the shipping takes around 10-14 business days depending on your location and the custom of your country.
When the package is shipped, you will receive a confirmation e-mail with a postal tracking number.
What if my item is lost/not delivered by the post office?
We use USPS for all of our delivery. For domestic, it is USPS First Class Mail which usually takes 3-5 business days. As for International delivery, it is USPS First Class International which usually takes about 10-13 business days. However, it also depends on the custom of your country. Once the package leaves the U.S, we can no longer track it.
Once the item is dropped off at the post office, it is out of our control. Like you, the only way we can track it is through the tracking number provided. Hence, we cannot be responsible for lost mail/package.
What is your exchange/return policy?
Please note that ALL SALES ARE FINAL. Everything is handmade and made-to-order, so no exchanges or returns. Please be sure to select the correct sizes before purchase.
In the event that the item is received damaged, and hasn't yet been washed or worn, you are eligible for a refund or exchange. Please contact me and I will do what I can to make it right. Pictures are helpful! Once the damaged item is received by me, the refund or exchange will be sent.
How can I make changes to my orders?
Please email me within 24 hours of your order if there's any changes you need to make. I will try my best to accommodate your needs.